BullSpins Casino Terms and Conditions
Registering with us
Creating an account requires you to accept our terms and privacy policy and confirm that you are at least 18. Supply your given name and surname, home address, birth date, email and telephone number, then choose a username and password. Gambling remains unavailable until we verify your name, address and birth date.
If we discover an underage account, we close it and cancel every transaction. We refund the deposits through their original payment route whenever possible and may notify the relevant regulatory authority.
Verification requirements
Our checks can cover identity, credit and other information needed to protect funds or comply with legal and regulatory obligations. We may ask for a passport or driving licence, address evidence, payment records or documents explaining where your deposits came from. Examples include banking records, payslips, tax returns, company accounts and evidence of dividends, inheritance, rent, winnings or asset sales. Other documents may also be required.
You must supply the information we request. Pending receipt and satisfactory verification, we may impose restrictions we reasonably consider appropriate. These can prevent betting or temporarily stop withdrawals. We may ultimately suspend or close your account and disclose necessary information to the appropriate authorities.
Withdrawing your money
You can request your real-money deposits and winnings at any time if each of these requirements is met.
- Your deposits have cleared without a chargeback, reversal or cancellation.
- We are reasonably satisfied that verification is complete. Late submission of requested information can hold up your payout.
- No investigation into a fault in a service you used requires a temporary payout freeze.
- No investigation into suspected illegal or prohibited conduct could justify withholding money.
We use the deposit payment route for withdrawals whenever possible. Otherwise, we may request another payment destination. Only the registered account holder can receive the payout, and it must be made in their name.
The minimum withdrawal is 1 EUR across payment methods. We cannot send winnings to a credit account. Fill in every required bank-account field.
Bonus conditions
Our bonus policy, applicable user agreement and individual promotion conditions govern offers. Where bonus rules disagree, the promotion's own conditions have first priority, followed by the general bonus conditions and then the terms of service.
Fund a deposit bonus with a single payment. A payment below the required minimum does not qualify for the selected bonus benefits.
Account controls
Support can arrange deposit caps for daily, weekly or monthly periods. A time-out freezes your account for between 24 hours and six weeks. Self-exclusion blocks access for between six months and five years. Do not create a further account to bypass a limit. Tell us if a frozen or excluded account remains accessible.
Questions and disputes
Write to [email protected] for assistance. Begin a complaint with our support team, then ask a supervisor to take over if it remains unresolved. If the completed dispute process leaves you dissatisfied, request further investigation by our Dispute Resolution Department.